- Making a purchase with Closet Hues indicates that you have understood, acknowledged & adhere to agree to the terms & conditions and policies of our website.
- If you have received a damaged/ wrong product , please send the opening video over email only to [email protected]. After receiving the product, a fresh piece/ credit voucher will be sent. An exchange request for a damaged/ wrong product without the opening video will not be taken into consideration.
- We at Closet Hues offer exchanges for all items except Lingerie, Footwear, Items under sale and items bought with a voucher or gift card. The items will be exchanged only once. Once we receive the items back a credit voucher will be issued with a validity of 3 months.
- All exchanged items must be unused, unwashed, unaltered and shipped woth original tags and packaging. Failing to do so the items will be rejected during quality check and shipped back to the customer with extra shipping charges.
- If the item didn’t fit well the customer can raise an exchange request over email (sale items are not eligible for any types of exchanges/ store credits) Please note we don’t offer size exchange or any types of exchanges/ store credits footwear/ lingerie/ sale items. Once sold these items won’t be exchanged under any circumstances
- Exchange request needs to be raised via email only
- We need you to write to us at [email protected] within 2 working days or 48 Hours of delivery to maintain our hygiene policy with your order number. An exchanged request placed after 2 working days of delivery will not be considered in any case. Once acknowledged by our team you need to self-ship the product to the office address shared by via email. We dont offer reverse pickup service.
- On receiving the request, it takes up to 3 working days for the request to gets approved / rejected. Once the items are received It takes 7-10 working days for the package to reach our warehouse.
- The exchanged items need to packed securely and safely to maintain our hygiene policy. All exchanged items must be unused, unaltered and unwashed for hygiene reasons and returned with original packaging, invoice and tags intact. In case of products which come without tag can be returned in the same condition. Any sign of usage or without invoice / tags will give us a right to reject the exchange. Products like Swimwear, Bodysuits, Lingerie and bags aren’t eligible for exchanges due to standard hygiene protocols.
- Once received, the products will undergo a quality check and a credit voucher will be issued with a validity of 3 months. An item can be exchanged only once, once exchanged the order will not be eligible for another exchange/ store credit.
We have a no refund policy. We only offer an exchange for products.
SHOWS DELIVERED BUT NOT RECEIVED
Once the parcel is shipped the customer receives the tracking link to their registered email address. Customers are requested to track it and inform us within 48 hours if they have not received the parcel when it shows delivered. The courier company do not take any complaints if it crosses the 48 hours time frame.
If the customer provides incorrect/ incomplete information and parcel gets rto (return to us) a credit voucher will be issued deducting the shipping and rto charges. We request all customers to provide the correct information. Any information cannot be changed once the parcel has been packed/shipped from our side
WE DON’T HAVE ANY CUSTOMER CARE NUMBER. PLEASE EMAIL US ON s[email protected]