Hannah off shoulder coord set

Step-by-Step Guide to Use Razorpay EMI

1.⁠ ⁠Add to Cart:
Select products and click Checkout

2.⁠ ⁠Add Your Details:
At payment gateway, Enter your shipping address, email, and mobile number.

3.⁠ ⁠Select EMI:
In Razorpay window, choose “EMI” (Credit/Debit Card or
Razorpay Magic EMI).

4.⁠ ⁠Pick Bank & Plan:
Select your bank and choose a tenure (3, 6, 9, 12 months).

5.⁠ ⁠Complete Payment:
Enter card/UPI details → Verify → Payment successful!

Note:
•⁠ ⁠EMI available only on eligible cards/accounts.
•⁠ ⁠EMI schedule shared by bank after payment

Once payment is made, we don't offer refunds. We can cancel the order and issue a gift card only if the order isn't shipped ( no refunds).

Products under sale category are not eligible for any exchanges / returns/ refunds
For further details please contact our support team

• RETURN/EXCHANGE POLICY

  • Terms & Conditions Agreement:
    • Making a purchase with Closet Hues indicates your understanding, acknowledgment, and adherence to agree to the terms & conditions and policies of our website.
  • Quality Check:
    • If you have received a damaged / wrong product we need opening video of the same. Without opening video, it will not be accepted for any exchanges / return
  • Return Policy:
    • You can raise a return request on our website within 12 working days of receiving the products.
    • Exchanges are offered for all items except Lingerie, Footwear, Items under end of season sale, and items bought with a voucher or gift card. Items will be exchanged only once.
    • Upon receiving the items back, a credit voucher will be issued with a validity of 12 months. Refunds are not offered.
    • Once payment is made, we don't offer refunds. We can cancel the order and issue a gift card only if the order isn't shipped ( no refunds).

    • In cases where a reverse courier service is not available, customers are required to arrange the shipment of the parcel themselves.

      The necessary address and contact details for the return will be provided via email.

  • Return Criteria:
    • All exchanged items must be unused, unwashed, unaltered, and shipped with original tags and packaging. Failure to do so will result in rejection during the quality check, and the items will be shipped back to the customer with extra shipping charges.
  • International Orders:
    • We do not have a return/exchange policy for international orders.

  
  EXCHANGE PROCESS:

  • Raise an exchange/return request within 12 working days of receiving the package through our portal: [Portal Link].
  • Fill in details such as order number, email ID, and/or contact number.
  • Select from the list of eligible products along with a relevant reason and images (if applicable).
  • Our team takes 48-72 hours to approve/reject the request.
  • Once approved, the parcel will be picked up within 2-3 working days by our courier partner.
  • Only the item for which the return request is approved needs to be handed over.
  • Reverse pickup is chargeable at Rs. 120/-. Charges will be deducted accordingly if more than one item is sent for exchange.
  • Upon receiving the product back, a credit voucher ( deducting the shipping, cash on delivery and reverse charges ) will be issued.
  • For rejected exchange products, contact us via email for support/clarification: support@closethues.com.

  
  RTO Marked:

  • If incorrect/incomplete information is provided and the parcel is marked as RTO (return to us), a credit voucher will be issued deducting the shipping and RTO charges.
  • Please ensure correct information as it cannot be changed once the parcel has been packed/shipped.
    
    

  CUSTOMER SUPPORT:

  • Please email us at support@closethues.com for assistance.

Advance Payment Requirement

• We offer Partial COD as a payment option.
• Customers are required to pay ₹200 in advance when placing the order.
• The remaining balance must be paid at the time of delivery.
  
  Non-Refundable Advance
  
  The advance amount of ₹200 is strictly non-refundable under any circumstances.
  
  This includes (but is not limited to) the following situations:
  
  
  1. If the order is cancelled by the customer after payment of the advance.
  
  
  2. If the customer refuses to accept the parcel at the time of delivery.
  
  
  3. If the parcel is returned to us due to delivery failure (e.g., incorrect address, customer unavailable, refusal to pay remaining balance, etc.).
  
  
  4. If the customer changes their mind after placing the order.
  
  
  5. If the customer requests a new/replacement order, the advance cannot be adjusted against it.

We do not offer a refund policy. If a parcel isnt shipped the customer can cancel the order via email and we can issue a gift card valid for a period of 12 months ( no refunds)
In case of delay, customer can request for cancellation in exchange of gift card (no refunds)

We cannot cancel any order once shipped.

Products under sale category are not eligible for any exchanges / returns/ refunds
For further details please contact our support team

All product images, descriptions, and trademarks are the property of their respective owners. We are a reseller platform and do not claim ownership of any intellectual property rights. By purchasing from our website, you acknowledge that you are buying from a authorized reseller and not from the original manufacturer or copyright holder.